He let me know that to get a person in the store I had to say "representative" to the first 2 prompts. Then I explained ot the guy that I had been trying to get in touch with people at the store to see if they had the parts I needed.
I explained ot them that the video card was recalled, but the wording of the recall indicated that it may be extended past the original end date of 7/2011. I unable to get the store on the phone, with their voicemail menus ending up directing me out to the mothership in Cupertino. In the process I had an incredibly bad experience with Apple's "Geniuses". Fortunately, despite the ATI video being out, the thing still boots, and people can go get their Quark licenses, and the users who use the machine as a file server are able to get to the shares. As a result the user is hobbling along on an early 2007 MacBook Pro. Today the person is back in the office and needed their video card back. Since that worked, despite it not being listed as compatible, that's what I bought her as a replacement. What the user hobbled through yesterday on was an early 2009 system's video card, which appears to have been the GeForce GT 120.